Order Cancellation

We accept order cancellations before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel an order if the product has already been shipped.

Returns (if applicable)

We accept returns. Customers have the right to request a refund within 14 days from the date of delivery of the product.
To be eligible for a return, the product must be unused and in the same condition as when you received it. It must also be in its original packaging. We need proof of purchase to return the product. Please contact our customer service to make sure you are sending the package to the correct address.

Notes
Custom-made or personalized products are not eligible for the 14-day refund.

If the return is caused by the consumer, the consumer should bear the shipping costs. The specific fee should depend on the express company you choose.
If the goods received are damaged or incorrect for our reasons, the consumer is not obliged to pay the shipping costs for this reason. In the event of a product return, consumers will not be charged any re-shipment fees.

Refunds (if applicable)

After we have received and inspected your returned goods, we will send you an email acknowledging receipt. We will also inform you whether your return has been approved or rejected. If approved, the refund will be processed and the funds will be automatically refunded to your credit card or original payment method within a certain number of days.

Delayed or missing refunds (if applicable)

If you have not yet received your refund, first check your bank account again.

Then contact your credit card company. It may take some time for the refund to be officially posted. Then contact your bank. Refunds often take some time to process. If you have done everything correctly and still have not received your refund, please contact us at service@izvrsno.com. For a return address, please contact our customer service department at service@izvrsno.com.